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Privacy Policy for DiabeticHampers.co.uk

Diabetic Hampers (a subsidiary of Endrick Trading Ltd) is committed to respecting the privacy rights of visitors to its website. This privacy policy explains how we collect, store and use personal data about you in connection with your use of the website at www.DiabeticHampers.co.uk (the "Website").

It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

This policy applies regardless of how the Website is accessed and will cover any technologies or devices by which Diabetic Hampers (Endrick Trading Ltd) make the Website available to you.

Please read this privacy policy carefully.  If you do not want your data to be used as set out in this privacy policy, you should not use this Website.

 

Who we are

DiabeticHampers.co.uk is part of Endrick Trading Ltd which is a company registered in Scotland (registration number SC258572). Our registered office is at 14 Dunmore Street, Balfron, Stirling, Scotland, G63 0TX.  

We respect your right to privacy and will only process personal data you provide to us in accordance with General Data Protection Regulation (GDPR) and all other applicable privacy laws.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:

  • email us using this contact form
  • write to us at 14 Dunmore Street, Balfron, Stirling, G63 0TX, Scotland

 

Why we collect your data

When you shop on the Diabetic Hampers site, we will ask you to input and we will collect personal information such as your name, email address, billing address, delivery address, telephone number, product selections, payment method and account password.

We collect this data to:

  • Process your order
  • Administer this website
  • Send periodic emails, primarily for marketing purposed including but not limited to product offers and news about our latest gift ideas.

 

We also gather statistical and other analytical information on an aggregate basis of all visitors to our website.  The data comprises information that cannot be used to identify or contact a user, such as demographic information, for example

  • User IP addresses
  • Browser types
  • Anonymous  statistical data involving the use of our website

This information is solely used to gain a more informed understanding of how our online store is being used and how can we improve our customer experience.

 

How we use your data

  • We use your personal information solely to process your order.
  • In processing your order we may pass your details to another organisation to deliver the products that you purchased
  • We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential credit/debit card validation during purchase
  • We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the General Data Protection Regulation (GDPR).
  • In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.

 

How you can control the information you give us

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, you will be asked to confirm you have read our Terms and Conditions, which includes details on the data we collect and how we use it. By confirming you have read our Terms and Conditions, you give us consent to use your personal details to process your order and complete administration on the website.
  • You will NOT receive marketing communications from Endrick Trading unless you provide consent.
  • You can 

    opt-in to receive a newsletter with our latest gift ideas, free delivery vouchers and promotions, by providing your name and email in our Subscribe form. You may change your mind at any time by clicking UNSUBSCRIBE on a newsletter.
  • You can request to correct, amend or delete information we hold about you by writing to Endrick Trading Ltd., 14 Dunmore Street, Balfron, Stirlingshire, G63 0TX or emailing us at office@endricktrading.co.uk. Unless it is prohibited by law, we will remove any Personal Information about you, from our servers at your request. There is no charge for an individual to update their Personal Information.
  • You may request details of personal information which we hold about you. If you would like a copy, please write to Endrick Trading Ltd., 14 Dunmore Street, Balfron, Stirlingshire, G63 0TX or email us.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
  • You have the right to withdraw consent for us holding your data any time. Please write to or email us at the above address. We will promptly delete your personal information from our systems (the only exception to this being our compliance to legal obligations – please see below)

 

How long your data is stored

Diabetic Hampers will retain personal data for the following reasons:

  • Data that is required to process your order. This will be held on our systems for a seven-year period following completion for our tax records.
  • For legitimate business interests (as defined in purposes and legal basis of the processing). Data that is no longer deemed necessary will be deleted from our system.

When personal data is deemed no longer necessary, it will be removed and deleted in a correct manner.

 

Protecting your data

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We are committed to ensuring that your information is secure.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

If a data breach has occurred which compromises your personal data, you will be informed within 72 hours of first having become aware of the breach.

 

 

Third party services

Google Analytics

When someone visits this Site we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

The data collected by Google Analytics is deleted after 3 years.

 

E-newsletter

We use a third party provider, MailChimp, to deliver e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp's Privacy Policy.

 

 

LiveChat service

We use a third party provider, DDI group, to supply and support our LiveChat service, which we use to handle customer enquiries in real time.

If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will be retained for 6 months and will not be shared with any other organisations.

You can request a transcript of your Live Chat session if you provide your email address at the start of your session or when prompted at the end.

 

Payment processing

We use WorldPay and Paypal to process your payments. You can read their privacy policies here.  

World Pay Privacy Policy

PayPal Privacy Policy (UK)

 

Links to other websites

Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Updates to this policy

This privacy policy was last updated in May 2018. Please check back regularly to keep informed of updates to this privacy policy.

 

Contact us

If you have any questions please write to Endrick Trading Ltd. 14 Dunmore Street, Balfron, Stirlingshire, G63 0TX or email using this contact form.