Call Now: 01360 504253

Privacy and Security Policy for DiabeticHampers.co.uk

IMPORTANT – PLEASE READ CAREFULLY

DiabeticHampers.co.uk (a subsidiary of Endrick Trading Ltd) is committed to respecting the privacy rights of visitors to its website. This privacy policy explains how we collect, store and use personal data about you in connection with your use of the website at www.DiabeticHampers.co.uk (the "Website").

It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. This policy applies regardless of how the Website is accessed and will cover any technologies or devices by which DiabeticHampers.co.uk (Endrick Trading Ltd) make the Website available to you.

You must read this privacy policy carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this Website, you confirm that you have read and understood this privacy policy. If you do not want your data to be used as set out in this privacy policy, you should not use this Website.

 

Who we are

DiabeticHampers.co.uk  is part of Endrick Trading Ltd which is a company registered in Scotland (registration number SC258572). Our registered office is at 14 Dunmore Street, Balfron, Stirling, Scotland, G63 0TX.  

We respect your right to privacy and will only process personal data you provide to us in accordance with GDPR and all other applicable privacy laws.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:

  • phone us on: +44 (0) 1360 440066 from UK (open 9am to 5pm);
  • email us using this contact form or
  • write to us at: 14 Dunmore Street, Balfron, Stirling, G63 0TX, Scotland

When contacting us, please remember to quote your name and contact details along with any correspondence reference you may have.

 

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers



What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • With your consent, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Your rights 

  • The right to access: individuals have the right to request access to their personal data and to ask how their data is used by a company after it has been gathered. The company must provide a copy of the personal data, free of charge and in electronic format if requested.

  • The right to be forgotten: Consumers which are no longer customers can withdraw their consent from a company to use their personal data, and have the right to have their data deleted

  • The right to data portability: Individuals have a right to transfer their data from one service provider to another. It must happen in a commonly used, accessible, readable format.

  • The right to be informed: Any gathering of data by companies, and individuals must inform the customer/citizen before data is gathered. Consumers have to opt in for their data to be gathered, and consent must be freely given rather than automatically presumed.

  • The right to have information corrected: This allows individuals to have their data updated if it is out of date or incomplete or incorrect.

  • The right to restrict processing: Individuals can request that their data is not used for processing. Their records can remain in place, but not be used.

  • The right to object: This allows individuals the right to stop the processing of their data for direct marketing without any exemptions. Any processing must stop as soon as the request is received. In addition, this right must be made clear to individuals at the very start of any communication.

  • The right to be notified: If a data breach has occurred which compromises an individual’s personal data, the individual has a right to be informed within 72 hours of first having become aware of the breach.

 

If you wish to exercise any of the above rights, please write to Endrick Trading Ltd., 14 Dunmore Street, Balfron, Stirlingshire, G63 0TX or email us using this contact form. However, if you wish to unsubscribe from email marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any email we have sent to you.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do want the information to be used by anybody for direct marketing purposes. You will NOT receive marketing communications from Endrick Trading unless you provide consent.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using this contact form, or by clicking UNSUBSCRIBE on a newsletters.
  • You can request to correct, amend or delete information we hold about them by please writing to Endrick Trading Ltd., 14 Dunmore Street, Balfron, Stirlingshire, G63 0TX or emailing us using this contact form. Unless it is prohibited by law, we will remove any Personal Information about you, from our servers at your or their request. There is no charge for an individual to update their Personal Information.

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy, please write to Endrick Trading Ltd., 14 Dunmore Street, Balfron, Stirlingshire, G63 0TX or email us using this contact form.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Payment processing

We use WorldPay and Paypal to process your payments. You can read their privacy policies here.  

World Pay Privacy Policy

PayPal Privacy Policy (UK)

 

Links to other websites

Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Updates to this policy

This privacy policy was last updated in March 2018. Please check back regularly to keep informed of updates to this privacy policy.

 

Contact us

If you have any questions please write to Endrick Trading Ltd. 14 Dunmore Street, Balfron, Stirlingshire, G63 0TX or email using this contact form.